Florida Pool Heating is known for it’s excellent customer service. Just hear what some of our customers have to say about their pool heating system installations!
I wanted to write and thank you for the correction of the shipping error made on the heat cool unit I purchased. When I first realized I had received the wrong product and had it installed I was certain I was in for a huge battle and financial heartbreak. When I called and explained the issue not only was the rep quick to respond, but to my huge relief, she was ready to take responsibility for the shipping error and suggested solutions to the problem that would not just resolve the issue but add no financial burden to me. Your wonderful customer service has given me hope that not all companies are ready and able to cut the customers legs off at the first sign of trouble. I can’t say my attitude to mankind has improved but you have certainly helped in my optimism that not all companies will run for the hills given the chance. Thank you again. We absolutely love the unit and its capabilities of keeping our pool comfortable throughout the now extended swimming season.
Patricia Bailey – Dallas, TX
It was extremely refreshing to find a company in South Florida who came out when they said they were going to come out, fixed the problem AND charged a reasonable fee. Kudos to you, Florida Pool Heating!
Ryan Mand – Ft. Lauderdale, FL
Called Florida Pool Heating for service on my 10 year old heat pump. I received service within 24 hours and when the unit was diagnosed and we determined that replacing it would be a better investment than repairing it, they had a new unit installed and running that same day! Excellent service, thanks so much!
Dante Schnapple – Coral Springs, FL
Thanks to South Florida Pool Heating I am able to use my pool all year long- They offer a BEST PRICE GUARANTEE – I shopped around only to find they already were offering the best prices. My neighbor had previously purchased one and she referred me – they promise all customers $ for each referral and they were not lying – She received her check in the mail. I can’t say enough about how great SFPH was to me – Thanks!
Bob and Reba Barnes – Key Biscayne, FL
Thanks so much for the quick service, with your help you saved my sons birthday party and I can’t say enough about how happy you have made my family!
Lynn Meyers – Jupiter Farms, FL
I wanted to send a quick note to let you know that the install of my Solar System today is complete and went better than I could have imagined, your techs worked fast and throughly, they cleaned up and other than the warm water I don’t think anyone would know I had an install today. I really appreciate the time that your installer took to explain how the system works and even encouraged me to call if I ever forget or have questions. I will recommend you to all my friends and neighbors and wish you the best of luck!
Captain Russ Lamont – Pompano Beach, FL
“I realize you must obtain many letters of satisfaction from customers, however I felt compelled to send one more. With the abundance of poor service in our area, it was a pleasure working with you in regards to heating my pool at my residence….. Dennis I am also in the service arena as a professional insurance consultant and I work strictly by referrals. I will be sending you referrals and you can use my name as a reference anytime you need it. Thank you for a job well done.
John Pickett, Houston TX
“Having no knowledge of SFPH, I walked into you office after finding it on the Internet and within 30 minutes you had followed me to my house, reviewed your products and showed me the differences and similarities between two products. Your honest opinion on the situation gave my wife and I a certain trust that made the decision very easy to do business with you and SFPH. Not to mention we also hired your landscaper based on trust. Thank you for your professionalism and willingness to earn our business, I will definitely recommend you to anybody else looking for a pool heater or solar heater.
“I and my wife want to thank you for all the help you have given us in getting the pool heater at a very competitive price. The two men that installed the heater did a superb installation. They were very careful in handling the unit, their work was very neat and they left everything clean. I know that we and our grandchildren will enjoy the pool for many years. We wish you much success in your pool heating business and you can be sure that our recommendations will help in your success!”
“Good Company, good response to customers and a good product…. that is a winning combination in any endeavor. I will definitely be endorsing your company and products. Customer service is paramount to success and you definitely displayed the utmost of this quality in this case.”
Mr. Gerry Shafer – California
“Dennis, the heater is great. Words just can’t express how appreciative we are for all you did in order for the pool heater to become a reality. We know there are many people you contacted to accomplish this. Thank you. Sorry for the delay in this note, Bruce had a bit of a set back. Hopefully he’ll be able to enjoy swimming in the warm water soon. Thank you for all your prayers and thoughts. When you get a chance, if you could let me know all the others who helped, I would like to express our gratitude to them. God Bless You. Talk to you soon”
“Dennis, working with your company and team have been so professional, courteous and on top of everything, kind. You, especially, are a perfect company president. If I had to work for someone, I would work for you! I wanted to take the time to thank you, apologies that it is an email, for your professionalism and courtesy. In this day, I am finding it harder and harder to find these. I would especially like to commend Debbie Hosfeld for her excellent consideration and care. She made available to me her cell phone to call in the evening regarding the unit install. She went above and beyond to help me out during her own personal off-company time. She is professional, courteous, and kind. Please commend her in whatever way possible. Thank you again. We will be speaking soon. I am writing to Aquacal after this letter, regarding your care. Thank you.”
M. T. , M.D. – Scottsdale, Arizona
“Thank you for a great job & your extra special treatment. That’s what sets a great company apart from a good one. We will highly recommend you to our friends!” — Mr. & Mrs. Richard Mestre “It was a pleasure working with such a responsible and professional company such as yours.” –Marcos M. Guindalo “It’s not often we take the time to express our appreciation for services rendered… our sincere appreciation for the courteous service – both before and after the sale. We have enjoyed our system immensely.”